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Using this Procedures Manual

This manual contains all of our key policies and procedures, listed in ‘Contents’ on the top of the screen.

When you have read this guide, start by familiarising yourself with the Contents List and the Procedures listed under each section.

You will see that our key policy statements are in Key Principles; the other sections primarily contain procedures and/or guidance.

If you are unable to find a Procedure you require, consult your manager or use the search function on the top of the screen.

This manual contains a local resource section which can be accessed via the navigation bar. If there is a resource that you think should be added talk in the first instance to your manager.

The nominated administrator for this area will be able to access online training in the use of the area from tri.x.

This library is populated and maintained locally and not by tri.x. tri.x will not be responsible for content which is added into this area, and any concerns should be directed to the contact person with responsibility for the procedures.

The following descriptions explain terms used in the Supported Accommodation (England) Regulations 2023 (‘the Regulations’).  See also Annex A:  Explanation of Terms in the Department for Education Guidance on Providing Supported Accommodation for Children and Young People - guide to the Regulations on providing supported accommodation for children and young people (‘the Guidance’). 


For looked after children, a placement refers to the commissioned setting organised by the local authority and agreed with the provider where the young person will be accommodated and will receive a support package. For care leavers, the local authority “arranges” accommodation with support in agreement with the provider. For the purpose of the Guidance, the word ‘placement’ has been used to encompass commissioning practices for both looked after children (i.e. placements) as well as care leavers (i.e. arrangements) and designates the organised and matched accommodation with support.


The premises are the settings that are used for the purposes of providing supported accommodation by a supported accommodation undertaking. 

Accommodating authority

The local authority that is responsible for placing a looked after child or arranging accommodation for a care leaver in supported accommodation.

Registered person

The registered person means the registered provider or the registered service manager.

Registered provider

An organisation, partnership or individual who is registered under Part 2 of the Care Standards Act 2000 responsible for carrying on the service.   As a registered person, the registered provider is responsible for ensuring compliance with the Regulations and upholding the Quality Standards across all settings in the service.   If the registered provider is an individual or partnership, each individual and/or partner of a partnership must meet the fitness requirements for this role.   If the registered provider is an organisation, the registered provider must nominate an individual to be a point of contact for Ofsted. Local authorities can also register as a provider of supported accommodation.

Registered service manager

The registered provider must appoint a registered service manager who is accountable for overseeing the management of all the provider’s settings.

The registered service manager must meet the fitness requirements for this role.  

For some small providers, it is possible that the individual who is the registered provider will also take on the role of the registered service manager, if they meet the fitness requirements for the registered service manager.


For the purposes of the Regulations and the Guidance, staff are inclusive of hosts of supported lodgings as well as agency staff and volunteers working in the service. The accommodating authority, the registered provider and hosts should agree on clear roles and responsibilities of hosts and any agency staff or volunteers involved in delivering support or accommodation to a young person in the service.

Supported accommodation undertaking

Supported accommodation undertaking means an undertaking which consists of, or includes, arranging the provision of supported accommodation.

Young people or young person

Any reference to the term ‘young person’ or ‘young people’ in the Guidance includes any person who is a looked after child or care leaver aged 16 or 17 who is living in supported accommodation either through a placement or arrangement by a local authority.

There is a large online glossary (Keywords) of terms used throughout the manual and an online resource for National Contacts which is designed to help you find the contact details for key national agencies and organistions. You will find a link to this free resource on the home page.

Every effort has been taken to ensure regulatory compliance. If you discover any errors or mistakes, please alert your manager.

If you have any comments or suggestions to make about this Procedures Manual please consult your manager.

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Last Updated: July 24, 2023