Access to Records

The right of a Data Subject to request access to personal information or records held on them by the Service are set out in data protection legislation (namely the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018). Under this data protection legislation, those in respect of whom personal information is held in any form have a right of access to the information, unless one of the exemptions set out in Section 2, Exemptions to the Right of Access applies.

The Data Protection Act 2018 (Schedule 3) contains exemptions to the rights of access set out in Article 15 of the UK GDPR for health, social work, education and child abuse data. The data subject's right of access to view their records is restricted in the following circumstances:

• Where the right of access would prejudice the carrying out of social work because access to the information would be likely to cause serious harm to the physical or mental health of the data subject or some other individual;
• Where the records contain child abuse data; there is an exemption if access to the record would not be in the best interests of the data subject. ("Child abuse data" is defined in the Data Protection Act as personal data consisting of information as to whether the data subject is or has been the subject of, or may be at risk of, child abuse. For this purpose, "child abuse" includes physical injury (other than accidental injury) to, and physical and emotional neglect, ill-treatment and sexual abuse of, an individual aged under 18);
• Where the person is incapable of managing their affairs;
• Where complying with the right of access would mean disclosing information which was given by the data subject in the expectation that it would not be disclosed or is information which the data subject expressly indicated should not be disclosed.

Access can also be refused if:

• Disclosing information to the data subject would involve disclosing information relating to a third party who can be identified from the information. Unless (a) the other individual has consented to the disclosure of the information to the data subject, or (b) it is reasonable to disclose the information to the data subject without the consent of the other individual;
• Where disclosure may prevent the detection or investigation of a crime or jeopardise public or national security.

Access requests can also be refused if they are 'manifestly unfounded or excessive', for example if an identical or similar request has been received from the same person and already been complied with.

These exemptions do not justify the total withholding of information but only those records / parts of records covered by the exemptions. The remainder of the case records should be made available to the data subject. Before a copy of the case record is provided to a child / young person, care leaver or former service user, all of the information should be checked and any which falls within the exemptions listed above redacted or removed from the copy of the case record provided to the data subject. The data subject should be offered support and the opportunity to ask questions when they are given their case record.

The exemptions do not apply where disclosure is required by a court order or is necessary for the purpose of or in connection with any legal proceedings.

Young people using the Service should be actively encouraged to read their case records and to add further information to them. They should be helped to understand what personal information is contained in their case record, how it is used, how long it is kept for and who it may be shared with. They should be regularly reminded of their rights to see information kept about them and be given information about how they might be supported to access their records in later life.

Staff must also be familiar with information sharing requirements relating to the young people they support, and have access to the information sharing policy and procedures specified by the Safeguarding Children Partnership for the area where the Service is located. See also Information Sharing.

Before case records are shown to young people, consideration should be given to the likely effect of sharing the information. All information contained should normally be shared, unless it falls within the exemptions outlined in Section 2, Exemptions to the Right of Access. If in doubt or if there are concerns about the likely effect on the young person, the allocated social worker and the registered person must be consulted.

Should Staff need to share information provided by previous carers or third parties they should:

• Read the records/reports beforehand;
• Speak to the authors if possible and obtain their consent to the sharing of information.

Before the young person is shown their case file staff should:

• Collate the records in chronological order and check they use plain, easy to understand language;
• Give thought to what questions the young person may ask;
• Offer appropriate support to the young person;
• A note should be placed on the Daily Record each time a young person has access to records or their file.

If a young person claims that information contained in the record/file is inaccurate, incorrect or misleading they may ask for it to be corrected or changed. A response to such a request should be provided within 1 month, and the responsible person (or other member of staff) should take reasonable steps to establish if the data is accurate and rectify the record if necessary.

If there is a disagreement between the originator and the young person, the responsible person should make a decision on whether or how the record should be amended.

This may result in the original record remaining the same and an additional record of the young person’s views being made.

Legislation, Statutory Guidance and Government Non-Statutory Guidance

The Data Protection Act 2018